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4K FAQs

4K

Cooking Tips

How much charcoal do I need for 3-4 hours roasting?

Not a lot thanks to the thermal insulation properties of this product - its super-efficient to run. Depending on the type of charcoal used and of course, the local weather conditions, about 150- 200 GRAMS of coal per hour is all that is required to keep a great roasting temperature.

Can I use wood in the 4K?

Yes, but we recommend small wood chunks or chips. Large pieces of wood will result in overheating and spoilt food.

Why is the charcoal taking a long time to ignite?

Ensure that your fuel is always kept in a dry place. Damp fuel can take a long time to ignite. We recommend natural lump charcoal for best results. Whilst briquettes can be used, they may take longer to ignite due to the noncombustible materials contained inside the fuel.

When should I add the pizza stone when cooking on the 4K?

Do not add the pizza stone/heat deflector on startup – adding this too early will delay the ignition process and obstruct the natural heat rise. Trapped heat may also result in product damage and/or intermittent failure.

When the charcoal is first ignited, keep the hood open for 10-15mins to aid with ignition. After this, close the hood and allow the 4K to reach your desired temperature before placing the pizza stone/heat deflector onto the grills.

Troubleshooting

What do I do if the power supply is interrupted?

Check if the LED display is working by pressing the power button. Check that the cord is still plugged into the socket. Check if the retractable cord is over extended (this can cause interruption to the power). Contact Everdure by Heston Blumenthal for service support.

How can I stop the 4K from tripping the RCD / Fuse box?

If the appliance is allowed to remain in wet conditions, the electric element can trigger an earth leakage. Do not attempt to repair the appliance. Contact Everdure by Heston Blumenthal for service support.

What do I do if the Bluetooth connection is weak or dropping out?

Reset your device. Update the firmware on your device. Ensure the 4K is positioned in a place free from obstruction. Stay within a 10M radius of the product for best results. Contact Everdure by Heston Blumenthal for service support.

How can I stop the oven from overheating?

The 4K is built to retain heat and only requires a very small amount of charcoal to reach +250C. We recommend starting with 200-300grams of coal to begin with. Overloading the 4K with coal is a waste of time, money and can result in product damage and / or spoilt food.

What can I do if my food probes aren’t working?

Do not put the food probes into a dishwasher! The food probes are not waterproof and should not be submersed in water. Contact Everdure by Heston Blumenthal for service support.

What do we do if something is broken?

Contact Everdure by Heston Blumenthal for service support.

What do I do if the appliance “trips” the Residual Current Sensitive Device (RCD)?

- Unplug the appliance and try another socket location
- If using an extension cord, plug the appliance into a socket without the extension cord
- If the appliance has recently been exposed to wet conditions, place indoors and allow time to dry
- If the appliance continues to “trip” when used with different socket locations, contact us through everdurebyheston.com/support

Everdure by Heston Blumenthal application loosing progress when minimising?

Google Play/Android 'FAQ'
- Initially opening the app through the "Open" action button on the Google Play Store causes this issue
- Close the application through your application menu
- Reopen the Everdure by Heston Blumenthal application and start your cook again

Learn more about the 4K

Is this a BBQ or a smoker?

Its both. And more. The 4K can do everything your oven can and then some. Combining state of the art technology and only the finest materials, the 4K can low 'n' slow cook, roast, open grill and even perform like a pizza oven at a high heat range.

How is it cool-to-touch?

The product is cool-to-touch on the outerbody and stand (excluding top vent area) due to a doublewalled construction and heat insulation protection material. The 4K is cool to touch up to a max. working temp of around 220C with the hood down.

What grills come with the 4K?

2 x #304 stainless steel grills and 2 x porcelain enamel cast iron grills.

Any other accessories included in the box?

Yes, a 33cm cordierite pizza stone, water container, charcoal tongs and a grill grabber all come as standard.

Is the pizza stone dishwasher safe?

Technically yes. However, the material is porous so if washing liquid gets trapped you may have a soapy tasting pizza. We recommend a hard brush and some warm water.

How much power does it use?

1400W for less than 10 mins (ignition) and very low wattage thereafter.

How does it know the temperature of the oven and the food?

The 4K has 2 x ambient probes in the hood and 4 removable food probes.

Are the probes washable?

Yes. but we do not recommend putting them into a dishwasher.

What are the charcoal tongs and side door for?

Rather than having to open and close the hood to reload fuel, we developed a system that allows the user to add coal or chips to the firebox via the side wall. This allows heat to remain and the user does not need to 'stop cooking' during reload.

What is the cooking size?

The cooking diameter is 46cm but most people want to also know the cooking area. Cast iron x 2 + s/s x 2 (total 4-piece grill cooking area) Total cooking area = 277088 (mm2) = 429.5 (sq.in)

What is ‘Sleep Mode’ and why does it happen?

If the oven temperature remains unchanged for 5 mins, the display will go into energy saving mode or rather; 'Sleep Mode'. This can occur for two reasons:

Reason 1: If the product is in use for many hours at a super stable low n slow temperature, the continuous display of the same information is a waste of energy.

Reason 2: If the user accidentally switches it on, it will go to sleep mode again if the temperature does not change.

Is data lost during sleep mode?

No. Data will still run in the background (such as current temperature, time).

How do I avoid or bring the 4K out of sleep mode?

Any fluctuation in the oven temperature will bring the 4K out of sleep mode automatically, but you can avoid or bring the 4K out of sleep mode manually by connecting to the product via Bluetooth or setting a timer.

The display is difficult to read in the sunlight, what do I do?

The 4K should not be used in direct sunlight. The display screen is fitted with antiglare (frosted) glass. We recommend positioning the 4K into a shaded are, protected from wind and rain. We recommend downloading the app which will relay the product data to your device via bluetooth.

Where can I get a user guide for the app?

You can click here to Download App User Guide

Is there a guide to assist me in cooking with the 4K ?

Yes, you can click here to download 'How to Cook on the 4K, Tips & Guide'

What are the electrical safety recommendations for the 4K?

- Avoid leaving your appliance uncovered. Continuous exposure to rain, snow or high humidity may lead to premature deterioration and product failure.
- Regular cleaning and maintenance will help keep your appliance in great working order.

Can I use an extension cord?

- Extension cords that do not exceed 10m in length may be used
- Always check the condition of the cord before use
- Never use an extension cord in the rain
- The extension cord must be outdoor rated (12-15 A) and approved